Marketing Plan of AirAsia-Free-Samples for Students-Myassignment

Question: Discuss about the Marketing plan of AirAsia. Answer: Company Profile AirAsia Berhad is a low-cost Malaysian airline whose headquarter is near Kuala Lumpur, Malaysia. This is one of the leading airlines in Malaysia by fleet size and the number of destinations. Air Asia Berhad was established in 1993 and begins its operations in 1996. The main base is at Kuala Lumpur International Airport, whereas the secondary hubs are located at Kota Kinabalu International Airport, Penang International Airport and Senai International Airport. It is a renowned low cost airline one of the major low fare, no frills airline. The slogan of Air Asia is Now Everyone Can Fly. The Air Asia additional subsidiaries are like Thai Air Asia, Indonesia Air Asia, Viet Jet Air Asia and Air Asia Red Tax. The company is currently serving at 165 destinations across 25 countries.AirAsia Berhad is an airlines organization that gives aircrafts benefits locally as well as globally. AirAsia is developing a huge customer market comprising of young, working grown-ups and middle-class income group (AirAsia Bhd (AIRA.KL). 2017). The distributions system of AirAsia's management service is done through its official site, www.airasia.com. An examination of internal and external situation of AirAsia shows critical qualities, its centred administration and its fundamental arrangement of action. For now their flaws are limited to administration assets due to ease, forced HR and in totalling its overpowering dependence on outsourcing (Jarach, 2017). Internal Environment Mission Statement The brand proclaims to become Asias leading low fare no frills airline. They introduced the concept of ticketless travelling. In coming time the company is planning to unveil more inducement plans to persuade more air travel among local. Organizational Structure The organization structure of AirAsia is huge as it includes AirAsia Indonesia, AirAsia India, AirAsia Cambodia, AirAsia Thailand etc. The main personnel associated with the brand are: CEO of AirAsia: Dr. Tony Fernandes. He carries out the entire operations of AirAsia. Deputy CEO and co-founder of AirAsia, KamarudinMeranun He is responsible for being concerned in the growth of the company and its other ventures. AirAsia Berhad (Malaysia) - Aireen Omar, CEO AirAsia Indonesia - Dendy Kurniawan, CEO Thai AirAsia - Tassapon Bijleveld, CEO Philippines AirAsia - Captain Dexter Comendador, CEO AirAsia India Amar Abrol, CEO AirAsia X Berhad (Malaysia) - Benyamin Ismail, CEO Thai AirAsia X - Nadda Buranasiri, CEO Indonesia AirAsia X Dendy Kurniawan, CEO (Organizational structure, 2017) Corporate Culture AirAsia in the recent time has developed a brand that is easy to get to by each person. One of the primary driving forces beneath their brand is exclusive and welcoming AirAsia experience. The favourable ethnicity is the reason behind easy ease of access in their operations including the management, guests experience, and ground and flight operations. This has helped in adding a great experience through its low cost flights. The customers are satisfied which is creating a positive impact in the mind of the people service. The brand has a primary focus to create a chain of loyal customers by providing them with effective services (Shuk-Ching Poon and Waring, 2010). External Environment Competitive Environment The company is facing multiple competitions from the other low cost airlines. The competition has increased in the recent time causing direct competitions. The other companies providing with low cost services in the recent time are: Firefly (Subsidiary of Malaysian Airlines) MAS (Malaysian Airlines) Malindo airlines The current issue the company is facing is in term of Indonesian culture. They do not favour travelling with a light and minimum baggage. This is causing a huge pressure over the company hence affecting the company on the technical ground. This has created opportunities for other airlines by adding value through a relatively higher cost (Lee and Carter, 2012). Pestle Analysis The airliner is facing problem due to its cheap flights. The fuel prices are increasing consistently creating an excess pressure on the company. Economic Environment In Malaysia, the industry is booming with an increase in the living standard. They are also improving utilization of technology and resources hence creating a favourable environment. Malaysia has more middle class society. Air Asias low cost concept is accepted due to the low fare strategy (Razak, Ilias, and Rahman, 2009). AirAsia for the reason has developed a hub in countries such as Thailand and Indonesia. By developing the hub they are able to utilize skilled labour forces at a cheaper rate. The economic environment includes introduction to AirAsia X. This Airline flies on long haul routes. The Developing economies have provided the company with an opportunity of gaining more market potential. This has also helped them in gaining recognition internationally. The AirAsias economic environment occupies a good economic infrastructure and has contributed in rapid growth by building a new hub for its aircrafts (Hooi and Smyth, 2006). Technological Environment AirAsia rely on technology for carrying out their business operations. The technology handling by AirAsia has helped in improving the business significantly. Most of the business is conducted through online ticket bookings. The customers can even check flight information from their online portal. This allows them to do online shopping and provides with an opportunity to book hotel rooms. They have also created a blog giving priceless insight about their company, cultures and much more. It facilitates customers to give their feedback, in spite of whether its encouraging or unconstructive. This helped the company in getting more information about AirAsia allowing improvement of its quality of services (Lee, 2014). Political and Legal Environment The Safety measures are one of the most important elements of an airline company. AirAsia has attained an Air Operator Certificate issued by the Civil Aviation Authorities. The pilots are well-trained and has obtained flying license from the Civil Aviation Authority. The Low Cost Carrier Terminal (LCCT), Berhad is regularly inspected for managing the operations as well as for maintenance purpose. They also make sure that everything is been managed efficiently out resourcefully by managing safety and security of passengers. The political and legal environment also looks after open skies agreement with neighbouring countries (Kumar and Bosangit, 2014). Socio-cultural Environment The socio-cultural environment includes many things. The demographic feature of AirAsia sees it interesting to an extensive range of income groups. The organization is not only targeting the medium income groups but also the low income segment. It is considered as one of the efficient airliner with an efficient flying experience corresponding to their income. They are providing with bountiful of opportunities by variety of accompaniments such as food and beverages, sleeping kit and so on. AirAsia is also paying awareness to the needs of people in Malaysia as well as its neighbouring countries. AirAsia has also conquered the obstruction of language through its website. Their official website lever all the booking and sales where they can choose language according to their convenience. At present, the Air Asias website provides options such as Thai, Tieng Viet (Vietnam language) as well as Bahasa Malaysia, Mandarin, Japanese, Indonesian Language, and English. Through its website the co mpany is providing with different options by placing multiple languages. It has made its website user-friendly and also advertises its services successfully. SWOT Analysis The SWOT analysis gives with summary of the strengths, weakness, opportunities, and threats. This allow in assessing the challenges it faces in the internal and external environments. Strengths Below mentioned are the strengths of Air Asia: Low fee operation Low management level, effectual, purposeful and belligerent management Easy established business model throughout constant delivery of low fare break through and excite to potential markets Multi-skilled employees in the organization adding value to the organization (Kurniawan, 2010). Weakness The weakness of Air Asia is as follows: The Service supply is inadequate due to lower costs They have a limited human resources that is unable to handle uneven circumstances Government interfering and guideline on airport deals Non-central placement of secondary airports The Brand is essential for market position and budding issue Important dependence on outsourcing. There is a high level of competition with other low cost carriers Opportunities The different opportunities identified by Air Asia are as follows: Increase in the middle class population increasing the market opportunities. Providing with an optional services that allow passengers to get full service airline They have an opportunity to form an alliance with a low cost airline. Low cost provides with an upper hand regardless of high fuel prices Threats The threats identified by Air Asia are as follows: There are other Full service airlines who are selling tickets at a low price entry of low cost carrier causing an excess competition Users insight that low cost airline may give and take their safety features for managing low costs Accident, terrorist attack, and disaster are causing a threat to the company An increase in the operation cost is adding value System disorder is caused due to heavy dependence on online sales. Marketing consumer Behavior Their marketing strategy is to become the lowest cost short haul airline. The low cost airline continuously launches new routes to give a tough competition to other airliners. They want to introduce new plans, introduce more routes, and add frequencies. AirAsia has turned their low-cost carrier terminal at KL International Airport into their regional hub for the purpose of budget travel in order to achieve philosophy of Now Everyone Can Fly (Hamzah, 2004). Culture: The organization In order to achieve goal will guide its marketing activities by following different strategies. Their strategies are primarily focused on culture dynamics in the particular country. It is important to analyze their target, positioning, positioning etc strategy to provide with a vivid view about the company (Ong and Tan, 2010). Social: AirAsia has targeted the low-income consumers and has expanded their business avenues in other countries by targeting the middle-class group. Through this strategy they have continued target its existing customers while expanding its routes to more developing and developed countries (Nathan, Chiun and Suki, 2017). Consumer decision making: Position strategy and low pricing policy allow them with uniqueness over its competitors. AirAsia will persistently continue to position itself as low-cost airline by giving incentives through their loyalty programs. In this way the brand is able to attain recognition against other airlines services. Product Strategy The product strategy is related with maintenance of product. AirAsia has maintained itself as an efficient brand by providing services which are suitable to customers. They have eventually increased the flight frequency to maximize its profits. They are operating in almost all destinations that is providing with a competitive edge. Pricing Strategy The pricing strategy is based on low cost in order to organize the resources in the best and effective way. AirAsia maintains low fares to create affordability and exercises strategy for pay only for things that are utilized (Adapa and Roy, 2017). Promotion Strategy By generating effective promotional strategy the brand aims for generating positive customer feedback. They are giving away tickets for free through different deals hence attracting customer from different background. This is important for the business organization to form relations with hotel and everlasting promotional fares to attract more customers (Jafari and Vasili, 2006). Place Strategy The place strategy helps in managing the operations in the best possible way. AirAsia doesnt run the traditional mode of services placement. It has recently launched mobile facilities to facilitate efficient service model (Somwang, 2008). Marketing Objectives The marketing objectives of AirAsia Berhad are as follows: They want to be the lowest cost, short haul airline Want to launch new routes under AirAsia. Targeting Strategies of AirAsia The Target Market of AirAsia is its existing markets. The primary consumer market is as follows: Demographics Male and female young adults, working class and middle income group is the part of the target market The Age group is : 20-50 with a Household income of : MYR 45 000 Those who want to Travel in a budgeted aircraft Individual flying on domestic and international routes for business Substitute of other transportation channel. It also provide with a Time convenient travelling option for students (Yashodha, 2012). Geographical They are running airline service in almost all the parts of Asia. They have made flying a possible and reasonably priced option in travelling. They are also running various promotional tools which include Giving away of free seats during certain celebrations. This has helped the airliner in gaining a comp competition edge against other. AirAsias is pushing more concentration towards the airlines allowing people to focus on other options. The purpose behind the strategy is to generate great amount of cut-throat competition (Athirah, 2011). Psychographics The airline is very much vigilant on internet and promotes mostly through SMS. The consumers are technology savvy and are linked through social networks (Wong, 2014). They do understand the mindset of the consumer and build strategies accordingly Organizational Markets The company in order to hold the new market has to target on expanding its distribution and sales of its services. This will allow the airliner to gain the effective market strategies. They are focusing on Media organizations business hiring international citizens Travel packages offered by agencies. The Media organizations do carry out advertising shooting at international location. There are large group of people who are concerned in those tasks. By targeting travel agencies AirAsia can increase frequency of individual travellers to travelling to tour groups (Kotler, 2012). Positioning Strategy The company is following two levels of positional strategy. It primarily revolves around Re-positioning. The competitors are the other airliners who are the part of airlines industry. The Re-positioning strategy involves the airlines industry to be a low-cost carrier, reasonable, competent and without the frills flights. They are using the slogan Now everyone can fly. AirAsia positioning strategy is to De-position competitors. AirAsia budget airline mark out as a process to spread the idea that AirAsia regarding the affordability. They also communicate the idea that the aircraft are well-organized, active and provide better service. The goal is to De-position the brand name by increasing the demand of low-cost flights. Through this strategy they are able to reposition their competitors as substitute. They are also providing with an optional hotel bookings, packages that are customizable packages (Pungnirund, 2015). The company has a goal to produce effective outcome among the consumers. They only have to rely on one shortest source to arrange all the travel needs. They have association with the hotel chain which is giving them a competitive edge. Their expansion strategy in the South East Asia is changing the whole scenario. More routes are been added in order to increase the channel. Marketing Mix Product Strategies AirAsia is following a philosophy of proving the low fare and no frill prices for the period of 3 years. Over the year the company has gained more customers. They have developed the primary products and services to meet the customers expectations. They allow customers to travel on a low cost. Therefore, the hum is to generate products and services by competence and expediency such as online bookings. Their strategy is to create ease in the tourism industry. The organization is to create more opportunities in order to gain effective results. AirAsia is practicing higher frequency high traffic routes. The airline serves as a convenient form of commutation procedure in certain area. It has launched booking services to provide customer competence. The huge structural change in banking dynamics facilitates customers to pay for tickets via Credit Cards. It is helping in online transactions and verifications. Pricing Strategies AirAsias pricing strategy is to penetrate in the market through cost cutting. This will allow them to bring the fares at a low price. The low fare, no frills idea helped in effective customer handling. They have also diversified market through by providing on-site services. Promotion Strategies AirAsia is providing with a promotional strategy to generate positive consumer feedback in a cost-effective manner. The process of giving away of free seats and tickets is to generate awareness. AirAsia generates wonderful amounts of publicity with incessant promotional offers. The generous amount of diversification has helped the organization in creating world-wide attention. Being the low-cost airline the company is able to capture a current local market (Nair, et al 2012). Place Strategies The company has designed its strategy to enable itself to move away from traditional organizations. This strategy will allow in developing an effective placement services to rather than hassle free commutation. Recommendations The company has to join with Virgin Group. The company needs to put effort to develop a pan-Asian low cost airline serving Australia and New Zealand market. The joint venture will help Air Asia to cultivate in Asia. Similarly this will allow it to extend services in south-east Asia. They should introduce smart card to motivate ticketless booking. They can even offer two kinds of smart cards for ordinary travellers and business travellers. In additional they should cut down the additional charge. The ticket fee is low; but the price for other items like food and beverages are expensive. It is recommended to AirAsia to reassess its strategy in order to attract more customers. Gantt chart The GANTT CHART is based on 3 years divided into 4 quarters. The objective is to divide the research plan in a systematic way by dividing the time in a specific framework. This allow in developing a better understanding. Developing the research work in a definite way will allow in researching information in an appropriate way. It include division of research in 8 parts (Source: By Author) Conclusion The company is following a strategy that focus on everyone can fly. Their first choice is to create awareness among the people regarding the low cost airline. It allows everyone to have a mind-set that Air Asia is a very low fare airline. Moreover, Air Asia does an aggressive advertisement campaign to attract more customers. They are known globally as a well-known Organization. It further provides staff with a friendly environment so that their customer does not feel bored. The effective customer service is important aspects in gaining a competitive business strategy. To Conclude, Air Asia is the finest low cost airline to become successful in Malaysia. References Adapa, S. and Roy, S.K., 2017. Case Study 6: Malaysian Airlines Versus AirAsia: Customer Satisfaction, Service Quality and Service Branding. InServices Marketing Cases in Emerging Markets(pp. 67-75). Springer International Publishing. Ahmad, R., 2010. AirAsia.Asian Journal of Management Cases,7(1), pp.7-31. AirAsia Bhd (AIRA.KL). 2017. Online. Available at: https://in.reuters.com/finance/stocks/companyProfile?symbol=AIRA.KL Accessed on: 25 July 2017 Athirah, M.T., 2011.The Relationship Between Service Quality and Passengers Satisfaction: A Case of Air Asia Passengers(Doctoral dissertation, Universiti Utara Malaysia). Hamzah, A., 2004. Policy and planning of the tourism industry in Malaysia. 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